How can we help?
Answers to common questions about subscriptions, connection, and security. If you do not find what you need, we are always here to help.
Open a subscription in the cabinet, download the app for your platform, and sign in with the same account. Connection takes one tap: choose a country and press “Connect.”
Windows, macOS, iOS, Android, and a browser extension. One account works across all platforms at the same time, so no extra purchases are needed.
Up to 5 devices per account. That is enough for a phone, laptop, and tablet for the whole family with no extra charge.
Bank cards, cryptocurrency (USDT, BTC, TON), and Telegram payments. Your payment receipt is sent to email automatically.
In the cabinet → “Manage subscription.” Renewal takes one click. Cancellation only turns off auto-renewal, while access stays active until the end of the paid period.
Yes. Within 14 days of payment we will refund you with no unnecessary questions. Start the refund in the cabinet or contact support.
Access to servers will pause, but your account and settings stay intact. As soon as you renew, everything continues from the same place.
Check your internet without the VPN, switch the server or protocol in settings, then reinstall the app. If that does not help, write to support and we will investigate in a few minutes.
Choose the nearest server, switch to the WireGuard protocol, and close extra downloads. In most cases Aegis speed is close to your ISP speed.
Try another connection country and clear your browser cache. Some services detect your region by account settings, not only by IP address.
No. We do not store browsing history, DNS requests, or assigned IPs. There is nothing to retain and nothing to hand over on request.
AES-256 with modern WireGuard and OpenVPN protocols. It is the same security class used by banking applications.
Your ISP only sees encrypted traffic going to our server, without the contents, websites, or apps inside it. It cannot see exactly where you go online.
In the cabinet → “Referral program,” copy your link. For each friend who buys a subscription, you receive a reward in money or bonus months.
Right after the invited user makes their first payment. Money becomes available for withdrawal from 5,000 RUB, and bonus months are added to the subscription automatically.
Did not find your answer?
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